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Friday, March 7, 11:50 a.m.
If a homeowner is experiencing a no water situation contact city staff at 311, 8 a.m. to 6 p.m., Monday through Friday or after-hours at 507-387-8661.
Prolonged and colder than normal temperatures have driven frost depths deeper than in previous years. If a homeowner is experiencing no water, it will be helpful to know if neighbors are experiencing the same, or if it’s an isolated issue. If isolated, it’s possible the pipe is frozen. Since property owners own the service line from the water main in the street to the house, the homeowner would contact a licensed plumber or service company to resolve. City staff can assist by locating and shutting off the water valve to eliminate water supply to the house.
If the cause of the issue cannot be determined, city staff will arrange a time to meet with the customer at the property to review the situation. To schedule an appointment, contact the city of Mankato at 311, 507-387-8600 or email@example.com.
If tap water is below 35 degrees, it’s a resident’s choice to run water at a continuous stream the size of a pencil. It’s important to note that if this choice is made, resident is responsible for any charges accumulated due to water use.
Once a “no water” call is determined to be because of a frozen pipe—
Contact the city of Mankato at 311, 507-387-8600 or firstname.lastname@example.org to verify address and situation.
Options available to water customers when it’s determined they have a frozen pipe--contact city staff at 311, 507-387-8600 or email@example.com or after-hours at 507-387-8661:
As a convenience, the city offers two options for financing the cost to thaw a water service line (both options require an authorized receipt from the service provider be submitted to the city prior to consideration of approval).
If city staff advise running water to prevent refreezing of lines, the property owner may request approval to be billed based on the previous year’s water and sewer rate. A bill adjustment option is only available when city staff is working directly with the property owner to remedy a situation. The bill will not automatically be adjusted; a request must be made by calling 311 or 507-387-8600.
For questions or more information, contact city of Mankato public works staff at 507-387-8520.