If a homeowner is experiencing a no water situation contact city staff at 311, 8 a.m. to 6 p.m., Monday through Friday or after-hours at 507-387-8661.
Prolonged and colder than normal temperatures have driven frost depths deeper than in previous years. If a homeowner is experiencing no water, it will be helpful to know if neighbors are experiencing the same, or if it’s an isolated issue. If isolated, it’s possible the pipe is frozen. Since property owners own the service line from the water main in the street to the house, the homeowner would contact a licensed plumber or service company to resolve. City staff can assist by locating and shutting off the water valve to eliminate water supply to the house.
If the cause of the issue cannot be determined, city staff will arrange a time to meet with the customer at the property to review the situation. To schedule an appointment, contact the city of Mankato at 311, 507-387-8600 or email@example.com.
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